{"id":13251,"date":"2023-12-11T10:15:09","date_gmt":"2023-12-11T10:15:09","guid":{"rendered":"https:\/\/www.kooxdiving.com\/en\/?page_id=13251"},"modified":"2023-12-11T10:20:31","modified_gmt":"2023-12-11T10:20:31","slug":"trips-expeditions-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.kooxdiving.com\/en\/trips-expeditions-cancellation-policy\/","title":{"rendered":"Trips & Expeditions Cancellation Policy"},"content":{"rendered":"
\n

Trips & Expeditions Cancellation Policy<\/h1>\n

1. Booking and Deposits:<\/h2>\n

We understand that unforeseen circumstances may arise, and we hope you never find yourself in the position to cancel your trip.<\/p>\n

By confirming any Koox Diving & Adventures trip, you are bound by this cancellation policy.<\/strong><\/p>\n

Please read carefully, as no exceptions will be made. We emphasize a zero-tolerance approach to abusive communication regarding this policy.<\/strong><\/p>\n

Deposits:<\/h3>\n

All deposits are non-refundable. Travel insurance with cancellation coverage is mandatory to safeguard against unforeseen cancellations.<\/strong>
\nIf you change your mind within 48 hours of booking, your deposit can be refunded, minus any applicable bank fees.<\/p>\n

2. Part\/Full Payments:<\/h2>\n

Cancellation 60 Days Before Trip:<\/strong> No refund will be issued.
\nCancellation 61 Days or More:<\/strong> We’ll make every effort to re-sell your spot.<\/p>\n

If successfully re-sold, your balance (excluding the deposit) can be transferred to Koox Diving credit (valid for 2 years) for use on another trip or refunded. If the spot is not re-sold, no credit or refund is available.<\/p>\n

Bookings Within 60 Days:\u00a0<\/strong>Full non-refundable payment is required, as there is no flexibility in this policy due to changes in operators’ policies related to and after the COVID-19 pandemic.<\/p>\n

3. Koox Diving & Adventures Credit:<\/h2>\n

Credits are valid for 2 years from the confirmation date. Unclaimed credits after 2 years will be removed. Credits transferred into a deposit become non-refundable.<\/p>\n

4. Travel Insurance:<\/h2>\n

Travel insurance with cancellation coverage is mandatory for all Koox Diving & Adventures trips. Dive Assure\u2019s Travel & Dive Insurance plans<\/a> are recommended.<\/p>\n

5. Fuel Surcharge – 2023:<\/h2>\n

Acknowledge the potential for fuel price increases in 2022\/2023. We aim to notify you promptly of any price adjustments.
\nPlease note that fuel price increases are beyond our control and are not subject to refunds or credits.
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